FAQ
Straight answers about Prowi.
How plans are calculated, approved and paid, what it connects to, and what onboarding looks like.
The product
A commission platform in two parts that share one set of numbers: a web platform where you define plans, approve periods and send commission to payroll, and a phone app where every rep sees their own earnings move as deals change.
Both, in that order of intent. Commission is the means; the point is that reps feel the reward at the moment they earn it, not weeks after the period closes.
Four tabs: Home, Account, Approvals and Profile. Home shows open commission and one card per plan with a status on every line. Tapping a line opens the statement, with the deals behind it and the calculation drawn out step by step.
Yes. When a closed deal raises a rep’s statement, a push arrives with the amount. If the app is open, a full-screen “You just earned” moment takes over.
Yes. Teams can compete on live numbers for prizes you set. Competitions run on the web platform today and are not yet in the rep app.
Plans and calculation
Yes. Prowi builds the plan you already run, then advises on which models work and which to avoid. Tiers, accelerators, kickers, splits and margin-based rules are all supported.
Every open statement on that plan is recalculated for the whole open period. Closed, approved and paid statements never move.
A paid statement is never rewritten. If a deal behind a paid period is cancelled, refunded or changed, Prowi works out the difference and adds it as a correction to the rep’s current statement. You set how many later periods an old one stays open for, from zero to six.
Yes. Every statement shows the deals it is built from and the formula, with metrics, rates and corrections laid out in order. Disputes turn into a conversation about one deal, not the whole payout.
Approval and payroll
Each plan has an approval chain: the rep confirms their own statement, then one or more managers approve. Approving is a slide in the app or a click on the web, and can be done for several statements at once.
The approver rejects it with a reason. The rep or admin recalculates or resubmits, and the chain starts again. Comments stay on the statement as a record.
Every morning, each approver gets one push and one email listing everything waiting for them.
Approved commission lands on each person’s balance. Finance then pays it out straight into Zenegy, or as a CSV file for any other payroll system, grouped by wage code.
Integrations
Prowi is built for HubSpot. Pipedrive, Salesforce and Podio are also supported, and invoice data can come from e-conomic.
HubSpot and Pipedrive send changes to Prowi as they happen, so a closed deal reaches the rep’s statement within moments. Scheduled catch-up runs pick up anything a live update missed.
No. Prowi calculates from the deals your team already keeps in the CRM. There is no second system to fill in.
Customers consistently see cleaner pipelines. When reps see each deal’s value on their statement, they keep deals up to date, because a stale deal means a wrong number.
Pricing and onboarding
Per user, per month. Reps, leaders and finance all count as users.
Yes, a one-off fee sized to your company. It covers mapping your plan, connecting your data and checking the numbers against a period you have already paid.
Six steps: kickoff, discovery, integration, configuration, validation and go-live. Before anything is built you sign off a written proposal of your plans. Before go-live, Prowi runs a period you have already paid and explains every difference.
Most plans turn out more complex than they are described. Comparing against a known answer finds the gaps before your reps see a number, not after.
Choosing a model
One a rep can explain in a sentence. A rep who cannot state their own model cannot act on it, and a model nobody acts on does not motivate. The most common shape by far is a flat rate: the same percentage of every deal.
A tiered model is a table of bands, each with its own rate: 3% up to 100,000, 5% to 250,000, 8% above. An accelerator is a tiered model with one step placed at target: 5% to quota, 10% on everything above. Use the accelerator when the point is rewarding over-achievement, the tiered model when it is grading volume.
Decide before you build. Marginal means each band’s rate applies only to the sales inside that band. Whole-amount means reaching a band re-rates everything from the first krone. The difference at the band edge is large, and most companies have never said which one they mean.
Gates drive people to hit the number, but once a rep sees the gate is out of reach the month goes dead, and deals get held back to next period. If you gate, keep the target realistic and consider paying a lower rate below it rather than nothing.
A cap protects the budget against one huge deal and is resented by top performers. Prowi models caps routinely; just know that the people you most want to keep are the ones who hit them.
With an override: a percentage of the team’s sales. In Prowi the model reads the managed team’s deals instead of the person’s own, so the manager’s number moves whenever a team member closes.
Yes. A split divides one deal’s commission by fixed shares or by role. The crediting rule, who gets credit for a sale and how much, is agreed once and applied to every deal.
No. Reading earlier deals is fine, “1% of last year’s closed deals plus 2% of this year’s” works well. A model where one payout is defined by another payout does not: nobody can follow it on a statement, and a correction to last quarter has to ripple through everything built on it. Each statement should be computable from deals alone.
Agree the amount and pay it as a visible adjustment on the statement, or through a separate manual plan. Both leave a line the rep can see and finance can trace, which a hidden floor built into the model does not.
Run them as a competition rather than a commission model. A push on one product for three weeks fits a leaderboard with a prize; it does not need a permanent rule in the plan.
Yes, and most teams do. A typical mid-size plan is “5% flat, 8% above quota, capped at 40,000 a month, plus a 10,000 bonus at 120%”: four shapes, one plan, each a separate line on the statement.
Common pitfalls
Almost always one of three things: the rep is not on a plan, the deal does not match the plan’s filter (wrong pipeline, stage or deal type), or a field the model reads is empty in the CRM. Prowi shows which deals a statement is built from, so the missing one is quick to trace.
Yes, but every currency needs an exchange rate configured, and a deal in a currency Prowi has not been told about cannot be priced. Set the currencies up during onboarding, not when the first foreign deal lands.
Team membership is read as of today, so a rep who moves teams is calculated in the new team’s open period from that moment. Their earlier statements are untouched. Leavers should be removed from teams, otherwise their statements keep waiting for approval.
Usually because the named approver has left or handed over the account, or because a zero-value statement is waiting for someone to sign it. Check that every approval step names a current person, and set zero statements to approve automatically.
Nothing. A paid statement never changes. If a deal behind it was cancelled or renegotiated, the difference appears as a correction on the rep’s current statement, and that is where to look.
Because eight or nine times out of ten, a plan described as simple turns out to have exceptions nobody wrote down: which deals count, what happens at the band edge, who gets credit on a shared deal. Discovery finds them before the first statement does.
No. Keep the written agreement and the configured model in step. When a rate changes, change both on the same day and note the start date; a rate that starts a month early in one place and not the other is the most common source of a reconciliation dispute.
Security and data
Yes. Prowi keeps a history of records and plan configurations, so any number can be traced back to the data and settings that produced it.
With email and password, or Google or Microsoft sign-in. The app supports Face ID and fingerprint lock. Accounts are created by your administrator; there is no public sign-up.
Yes. A GDPR data processing agreement, including the list of sub-processors, is part of our legal terms.
No questions match “”. Write to hello@prowi.io and we’ll answer it.